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6.4 What should I do if the merchant does not agree to refund or return the products?

For some goods and services, merchants need to prepare in advance after receiving your order. If you cancel the order, it will cause losses to the merchant. In this case, the merchant may not agree to a full refund. At this time, you need to negotiate with the merchant for a solution, if the result is not satisfied, you can request the platform customer service to step in for further coordination, and find a final solution acceptable to all parties.